Friday, May 6, 2011

*update after mgr contacted me* I will NEVER shop at Walgreens again!

*new update* I called the store on the other side of town and the MGR said I can do as many transactions as I want and that if I call ahead she will make sure she gets enough in stock. Now if I could only get my hands on the schick hydro and clean and clear coupons... GRRRR all of the clipping services are out. 


***Update*** My phone rang at 8am this morning, it was the head manager of the store. She wanted to talk to me about my complaint that I sent at 2am. She asked me about the Cottonelle deal, she says that she tried the deal and NO RR printed. I asked if there was a reason it worked for everyone else but their store. She told me that "If a lot of people were doing it and it was not an advertised  sale then corp may have put a stop to it" well that just sucks but moving on... I explained how I was treated like I was a second class person because I walked up to the register #1 with coupons and #2 because the whole time the mgr was talking to me she was staring at my chest piece tattoo and not my face. She apologized and offered to give me the rainchecks. She is giving me the raincheck for 4 bodywash BOGO so 8 bottles, 1 Noxema razor raincheck, 1 Fusion pro glide razor raincheck, and the box of Tampax Pearl that was on sale that I am getting for 2.00 after coupons. I did not expect any contact from Walgreens so at least I am getting some kind of resolution. I am going to call THAT manager back here in a minute to verify the deals for tomorrow that I found before I even waste my time. From now on I will be her best buddy lol. I will call HER before I go in to use coupons and make sure that it is when she is on shift. I have decided that they are going to get sick of me at that store.

     I am so angry right now I am to the point of tears. I went to Walgreens to take advantage of some of the great deals that everyone has been posting about since we are a family on an extremely small budget. I saw a chance to stock up on deodorant, body wash, toilet paper, and razors. I sat and spent over an hour and a half planning out my transactions and printing the coupons, newspaper coupons were sent to me in the mail by my sister and even another blogger. I had everything organized and set up for a speedy checkout as to not hold up the cashier. I wasted my time.

     First of all the Right Guard body wash, Noxema razors, and Scotch tape that I went for were sold out. When I asked if they were able to do a rain check on any of them I got a quick "NO" accompanied by a snide look from the cashier. So I get to the register with 4 packs of toilet paper, 8 deodorants, the Gilette Razor (last one in the store), a box of Tampax, and 6 bottles of nail polish that I found cheap. I explain to her that I have 4 transactions (because of the deodorant). She looks at me like I just handed her a note that said I was robbing the store. She said "you can't do that, 1 transaction per customer" I said that I have made multiple purchases there before and she huffed a disgusted sigh and called the manager over. They whispered back and forth a minute and the manager repeated to me what the cashier had said. Both of them looking me up and down like I was a common criminal. Immediately I noticed the manager staring at my tattoos and I instantly knew what she thought of me. It was bad enough that we were followed throughout the whole store like we were shoplifters, even when my friend went to a different isle to shop we had 2 associates following.  From that point on they refused to let me do anything. My friends said she would make a transaction for me so I could at least get a few things. The manager immediately said that she would have to include my items in her transaction. I was paying cash she was paying credit, she was not buying anything on sale so why couldn't SHE do 2 transactions?

     The cashier tells me that I can only buy 1 pack of toilet paper in my transaction because it is unfair to other customers. The sale is buy 2 and get $3 RR, buy 3 and get $4 RR so how can she try to limit me to 1? At this point I knew how this was going to go. They would not let me use the .50 off Cottonelle Manufacturer coupon because she had already scanned the WALGREENS 1.00 off instant value coupon she had at the register. (you are allowed to use both) They would not allow me the Right Guard either because the sale was already BOGO free. (the coupon and the sale equal 2 free). At that point I was angry but kept my cool. I asked that they cancel it all out and give me back my coupons and they were not happy. The manager said yeah sure and quickly slid them back to me almost hitting me in the hand that was resting on the counter. Pretty much the equivalent of throwing them at me. I left everything took my daughter and was out of there. I am sending this posting to Walgreens corporate office and hopefully get some response back. Please comment and let me know your thoughts!

15 comments:

  1. I'm the friend you speak of! I was there and I'm extremely pissed on how we were treated. You specifically! So what if we have tattoos! I have more in my bank account then they probably do, but because I have tattoos and was wondering around looking at everything, I was followed by an associate. I've read my friends transactions at Walgreens with the SAME exact merchandice complete with pictures and she had no troubles what so ever, but they are blond, and tall, and preppy, so it was ok! screw you walgreens! I read your coupon policy and we were within policy guidelines!

    Valerie Rhoads
    deakon0524@aol.com

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  2. Thank you Valerie. I am still mad and I have been home 2 hours!

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  3. You should be mad! They had no right to treat you that way! Even if you had 2 heads and 100 piercings in your face they have no right to Discriminate against you! You were a paying customer and were within Walgreens Couponing Guidelines!

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  4. I can't believe they treated you so badly, I hope they lose customers over that. People in your area need to know which location it was. And the names of the emplyees involved wouldn't hurt, have you contacted the main office, you should. I think that show Extreme couponers has really messed up couponing for the rest of us, store are changing their policies now, denying it is due to that show butI don't believe that.

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  5. You can print out each store's coupon guidelines like alot of people do and carry them with you. If they want to be nasty so can you by taking names and reporting them. I doubt the main office wants bad customer service like that.

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  6. I am so sorry Jeni! What a horrible experience :( Please let us know what Walgreens corp says...

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  7. Good luck with Wags corporate. I've had almost the same thing happen to me. They are not coupon friendly or friendly,for that matter! Sorry people suck!!

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  8. New follower:) I am sorry you had this dealing with Walgreens. I have tried three of them in two states and all have been rude whether I am dressed down or in my teacher clothes. I personally won't shop there. I am glad you got some resolution.

    Laura
    www.agoddessoffrugality.com

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  9. As a walgreens employee customers who come in and shop with massive coupons are annoying. We ask that u check out at cosmetics or photo not the front because you take up so much time we end up getting complaints from other customers. 2nd if you are buying an excessive amount of an item you are limiting the amount other ppl can buy and again causing complaints. 3rd if your coupons have to be rung in a certain order that means you are scamming the computer and walgreens is currently in the process of updating our systems to prevent such scams. Register rewards are LIMITED to prevent such scams, the register actually prevents the transaction this has nothing to do with the employee. Also when you complain "to corporate" the complaint is sent to the store manager not anyone above them. And finally as someone who works for walgreens and in the area you are complaining about I would just like to say typically complaints are taken very seriously, except when those complaints come from recently fired employees or their immediate family.

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  10. Comment #9 who chose to be anonymous: I was not clearing the shelves, and a store should have sufficient stock of an item that they are running a sale on in the first place. I was not scamming anyone, Walgreens coupon policy says you can use a WAGS coupon and a Manufacturer coupon together, so it doesn't matter if I ask for certain ones to be rung up first. There was no one to ring me out at the at the beauty counter or photo and there was NO LINE up front. Why should it matter if the complaint comes from a recently fired employee's family member? My husband hasn't worked for Walgreens for 5 months, and if you want to bring that into it... The latest update about talking to a different store and having a nice conversation with them about being allowed to use my coupons was with his former manager at the store he worked at and she knew who I was. That has nothing to do with the way my shopping trip went and I can tell that you threw that in for spite.

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  11. http://www.retail-sucks.com/modules.php?name=News&file=article&sid=1114

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  12. okay anonymous, I am not seeing the relation here. This is talking about people using expired coupons and coupons for the wrong items. Nothing like I was attempting. All of mine were legitimate.

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  13. Walgreens knows when items come out with a GREAT coupon- they want us to use our coupons there- uh hello- the store gets their money back from coupons...ugh- i just could go on and on..sorry for your bad experience.

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  14. Thats so stupid!! My Walgreen's in my neighborhood lets me do all that stuff. Well Walgreens sure ain't very smart. They apparently WANT to lose customers. Oh well Jeni, you handled it very appropriately.

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  15. lol i guess cuz walgreens is a drugstore and they dont make money on ne thang but drugs they dont really care if they lose customers

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